POS and Product Manager

First, let’s talk careers. When it comes to moving forward, we’ve got your back.

We’re growing fast—and investing big in our tech stack to match our ambition. That’s why we’ve created a brand-new role within our IT team at Whopper Support (yep, that’s what we call Head Office) to help us take our POS and product systems to the next level.

We’ll give you the tools, trust, and backing you need to grow your career with us—and we’ll make sure you’re well looked after along the way, with juicy benefits including:

Discretionary annual bonus scheme

25 days holiday (plus bank holidays)

£50k critical illness cover

Private medical cover (self)

Life insurance, four times salary

A pension (for when you finally leave us)

Discount vouchers for places you’ll actually want to go to

70% off food and drink for friends and family

Cycle to work scheme

Employee assistance programme

Free mortgage advice

Wagestream – access your pay when you need to!

About the opportunity:

This is your chance to help build something from the ground up.

We’re on the hunt for a POS and Product Manager—a new role in our growing IT team—to lead the day-to-day management of our POS systems and product configurations. You’ll play a vital role in making sure every till tap, mobile order, and menu update runs as smoothly as our flame-grilled Whoppers.

You’ll work on everything from new restaurant setups to rollout of offers, delivery menus, and click & collect platforms. You’ll keep systems sharp, documentation tight, and cross-functional teams in the loop. This is a hands-on, detail-focused role that’s all about getting stuck in and keeping our restaurants running seamlessly.

You’ll be based at Whopper Support three days a week, but we know real teamwork doesn’t always happen behind a desk—so expect plenty of collaboration with operations, property, and external partners too.

What you’ll do:

Lead all POS configurations and integrated app management, including new openings, menus, users, and promos

Own the technical configuration and integrity of the POS and related systems

Oversee menu rollouts across multiple formats and channels—POS, delivery, click & collect

Troubleshoot issues with vendors and internal teams to keep things running like clockwork

Keep technical documentation up to date and crystal clear for stakeholders

Support training, testing, and service desk queries across our estate

Set up strong system controls, processes, and user permissions

Evaluate how we do things—and make them even better

Take the lead on special projects as our resident POS subject matter expert

Work closely with cross-functional teams to ensure every rollout lands on time and on budget

What you’ll bring:

5+ years working with POS systems, ideally Oracle Simphony

Experience with 3rd party app integrations, inventory systems, and QSR tech

Strong project and stakeholder management skills

Confidence navigating multiple menus, formats, and pricing tiers

Commercial thinking with a sharp eye for detail and process

Great communication—able to translate tech talk into real-world impact

A proactive, hands-on approach with a collaborative mindset

Previous experience in hospitality, retail, or franchise environments is a big plus

Hungry to get started? Apply now and help us keep Burger King UK firing on all cylinders.

We are a Disability Confident employer. We welcome applications from candidates of all backgrounds and experiences. If you require any adjustments or accommodations during the application or interview process, please do not hesitate to contact us, we are committed to providing a fair and accessible recruitment process for all applicants.

INDBK